Bottom pg. 43-top pg. 44 "At the Three Mile Island nuclear power plant... ...false evidence of a closed valve."
I thought this was a very interesting passage because it talks about how people can be led to faulty assumptions when things are designed poorly. The light to signal that the valve was closed would go on when you pushed the button to close it, not when the valve actually closed. Even though the operators knew that fact they just assumed it had closed like every previous time they had done it.
Norman, Donald A. The Design of Everyday Things(supposed to be underlined but i don't know how to). New York: Basic Books, 1988
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Ben,
The passage you selected is a good one and in terms of meeting the assignment there's no problem.
I would ask you to consider the optimal quote length, using Norman's ideas from Ch. 3: what knowledge needs to be in the head versus what can be made available in the world?
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